SYNCROS
FAQ / TECH
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FAQ
Q: How will you decide if my
older part can be warrantied?
Syncros Inc. Warranty Policy
We guarantee Syncros products to be
free of manufacturing defects to the original purchaser for one
year from the date of purchase. There is no implied lifespan for
our products due to the many variables that affect products. This
warranty does not cover normal wear and tear, crashed or modified
products.
Dealers are not authorized to replace Syncros products without
prior approval. Any Syncros product to be warranted must be returned
to Syncros for evaluation. Upon inspection, Syncros will replace
the product, repair the product, credit the account or return
the product as is. Syncros cannot replace products due to incorrect
sizing.
Returns
If you have a Syncros product that you think should be considered
for warranty, please take it back to the store where you purchased
it with your dated receipt. If this is not possible, then please
call us for a Return Authorization Number and ship the product
back to us with your dated receipt. Syncros will not accept products
without a Return Authorization number clearly marked on the outside
of the box. Please enclose a letter including your name, street
address (no post office boxes), daytime and evening phone numbers,
and include why you have returned the product and what you would
like us to do. Send your package via UPS, certified mail, FedEx
or any traceable shipping method. We recommend that you insure
your package against loss-in-route to Syncros. We cannot be responsible
for packages until they arrive at our warranty department.
Contact: Email
Syncros International Warranty Policy
Under European consumer law the purchaser has full statutory warranty
rights for two years from the delivery of the Syncros product.
Your dealer is liable for any lack of conformity with the contract,
namely that your purchased product is free of faults, which are
impairing its worth or its typical use. In case of a lack of conformity
you may require the dealer to repair the product or to replace
it, unless this is impossible or disproportionate. Otherwise you
may require an appropriate reduction of the price or have the
contract rescinded, the latter being excluded if the lack of conformity
is minor.
This warranty is valid in states having adopted applicable European
Union (EU) regulations into national legislation. The applicable
national legislation governing the sale of consumer goods is not
affected by this guarantee. Please ask your dealer about the applicable
provisions in your country.
Warranty claims will only be accepted if the bicycle or component
has been used for its intended purpose. Any bicycle or component
used for an unintended purpose will not be eligible for warranty
protection.
This warranty does not cover damage resulting from wear (i.e.
tire tread wear, bearing wear, rim surface wear, or any other
wear or deterioration that is a result of regular use of the product),
neglect (insufficient care and maintenance), accidents, stress
caused by overloading or over-torque, incorrect mounting or improper
treatment or damage or malfunction resulting from changes or modifications
made to the bicycle or component. For additional information,
note the instructions in your product manual, or consult your
dealer.
For all warranty inquiries or claims, in order to benefit from
your rights, you must address the claim to the dealer from which
you purchased the Syncros product within a period of two months
from the date on which you detected its lack of conformity with
the terms of the warranty. You must include your original proof
of purchase when initiating your claim with the dealer from which
the Syncros product was purchased.
Manufacturer's Warranty
Syncros products have been developed and manufactured with great
care and have been subject to quality assurance and control tests
to help ensure that your Syncros product performs as it is meant
to. Our products are examined and tested both internally and by
external neutral test laboratories on an ongoing basis.
We warrant, in addition to above outlined statutory warranty,
that your Syncros product is free of faults or manufacturing defects
for 2 years from the purchase date. This warranty does not cover
grips, bar tape and tires, or any part of our products that are
subject to wear as a part of their function (bearings, rim braking
surfaces, tire tread, chain ring wear, or the normal breakdown
of foam in saddles). You shall be entitled to have your product
repaired or replaced subject to the following conditions:
| • |
The manufacturers guarantee
only applies to claims made by the initial buyer upon presentation
of the original sales receipt, which must show the date of
purchase, dealer address, price paid, and product model name
and/or number. |
| • |
Warranty claims will only be
accepted if the Syncros product and/or bicycle have been used
for its intended purpose. |
Manufacturer's warranty does not
cover damage resulting from:
| • |
Wear as a part of the product's
normal function (as noted in the section below entitled “A
note on wear”) |
| • |
Neglect (insufficient care and
maintenance) |
| • |
Accidents including falls, regardless
of who or what was responsible for the accident |
| • |
Overstress caused by overloading
or over-torque |
| • |
Incorrect mounting or improper
treatment or damage resulting from changes or modifications
made to the bicycle or component (i.e. cutting the handlebar
or seatpost, filing or drilling of any kind, and other modifications
that can have structural, strength, or safety implications
of any sort) |
Please pay attention to the instructions
in your Syncros product manual and to the note on wear below.
The warranty is null and void in any case where the mounting/installation
instructions are ignored, or where inspection intervals are not
adhered to, or in cases where the bicycle or component is not
maintained with sufficient care.
In the event of all warranty claims, Syncros reserves the right
to provide a bicycle or component of an equivalent or greater
quality in an available colour or model. Syncros does not guarantee
that we will be able to replace your warranted product with an
identical replacement. This warranty does not cover assembly or
refitting costs, nor any costs relating to new accessories, upgrades,
replacements or modifications that may be required in order to
put a component or frame replaced through warranty back into use.
This warranty does not cover labour and transport costs, nor does
it cover follow-up costs resulting from subsequent product compatibility
problems, defects, or any other costs associated with the warranty
claim.
For all warranty claims please initiate the claim with your dealer,
who will instruct you on whether or not you have a valid warranty
claim, and the correct warranty procedure. If you are unable to
contact your dealer, you can contact Syncros directly as indicated
below.
A note on wear
Components on bicycles are subject to wear due to their function.
The rate of wear will depend on care and maintenance, the bike's
usage and the environment it is exposed to such as rain, mud,
dust, and sand. Some components require regular care and maintenance,
but despite the best maintenance program, all components will
eventually reach the end of their serviceable life, depending
on conditions and intensity of use.
The following Syncros parts are subject to wear due to their function
and are not covered for wear as described under this warranty:
| Component |
Product wear not covered
by Syncros Warranty |
| Grips and bar tape |
Compression, abrasion and contamination |
| Tires |
Tread, sidewall, or bead wear |
| Pedals |
Mechanical wear due to engagement
and disengagement, Worn out bearings |
| Pedal Cleats |
Mechanical wear due to engagement
and disengagement, and wear due to walking on hard surfaces |
| Saddle |
Abrasion and wear from falls
and general use, and contamination from water and dirt |
| Hubs |
Worn out bearings and rotating
parts (i.e. freehub body) |
| Headsets |
Worn out bearings |
Contact:
Syncros International
Via Cantonale 2
CH- 6916Grancia-Lugano
Fax: +41 91 960 5221
Email
Download
German Warranty Policy
Q: How do I warranty my Syncros
component?
A: If you have a Syncros product that
you think should be considered for warranty, please take it back
to the store where you purchased it with your dated receipt. If
this is not possible, then please call us for a Return Authorization
Number and ship the product back to us with your dated receipt.
Syncros will not accept products without a Return Authorization
number clearly marked on the outside of the box. Please enclose
a letter including your name, street address (no post office boxes),
daytime and evening phone numbers, and include why you have returned
the product and what you would like us to do. Send your package
via UPS, certified mail, FedEx or any traceable shipping method.
We recommend that you insure your package against loss-in-route
to Syncros.
We cannot be responsible for packages until they arrive at our
warranty department.
Q: Is syncros owned by Ritchey Design
Inc?
A: Our parent company is Ritchey Design
Inc., the well known, long time manufacturer of high-end bicycle
components. Syncros is managed as a separate brand, catering to
freeride, all-mountain and slopestyle riders. Syncros benefits
from the 30 years plus engineering and design experience Ritchey
brings to the table, but boasts its own R&D and product development.
Q: Where can I purchase Syncros components?
A: Syncros sells exclusively through
local bike shops. The bike shop can order any Syncros component
through their favorite Syncros Distributor. If your local shop
does not carry Syncros components they can still order them through
our distributors listed on the website. Distributors.
If you are unable to find a local bike shop to fullfill your order,
please visit our web
store for product purchases.
Q: How can I get sponsored by Syncros?
A: Syncros offers many level of sponsorship
for both individuals and teams. To be considered please send your
proposal with sponsorship cover sheet provided below to:
Syncros Inc.
Attn: Sponsorship
575 Old County Rd
San Carlos, CA 94070
For best results, download this proposal
coversheet and attach it to your
proposal.
Please, no email or
fax proposals.
Q: What are the dimensions
of Syncros rims?
A: Download
the Syncros Rim Dimensions PDF
If you have an urgent
question please email
us.
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