FAQ

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1   WARRANTY

1.1   What is the warranty policy for SYNCROS Components and Accessories?

ALL COUNTRIES EXCEPT USA:
According to the specific legal regulations of your country.

USA:
SCOTT USA INC. limited two year warranty.

This limited warranty covers defects in materials and workmanship on SYNCROS branded products sold by SCOTT USA or an authorized SCOTT USA / SYNCROS dealer (“Product”).

How long does coverage last? This limited warranty lasts for two years from the date of purchase of the Product and is limited to the first purchaser of the Product. Transfer of the Product from the first purchaser to another person terminates this limited warranty. Any warranties implied by law are limited in duration to two years from the date of purchase of the Product and are limited to the first purchaser of the Product. Some states do not allow limitations on how long an implied warranty lasts, so the foregoing limitation may not apply to you. Repaired or replaced Products are covered for the remainder of the original warranty period and subject to the conditions outlined in the original warranty.

What will SCOTT USA do? SCOTT USA will replace or repair any defective Product, or will refund your purchase price (as evidenced by your tendered receipt of purchase of the Product), at SCOTT USA’s option. You must pay charges in connection with replacement of any non-defective parts. In such a case, you will be alerted to the advisability of replacing non-defective parts, so you can pre-authorize the costs.

What does this limited warranty not cover? This limited warranty does not cover products used in rental operations. This limited warranty does not cover any defect caused by “wear and tear”, improper handling, abuse, misuse, an act of God, non-compliance with recommended maintenance and care procedures, improper or incorrectly performed maintenance or repairs performed by someone other than an authorized SCOTT USA / SYNCROS dealer, and alteration of the Product. All Products come with a hangtag; please carefully follow the care instructions located there or affixed elsewhere to the Product. Consequential and incidental damages are not recoverable under this limited warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. To the extent permitted by law, this limited warranty is exclusive and in lieu of all other warranties; any and all other warranty is excluded.

How do you make a claim under this limited warranty? To make a claim under this limited warranty, you must notify SCOTT USA of the claimed defect within the warranty period and timely return the Product to SCOTT USA at your expense for inspection. Please contact your authorized SCOTT USA / SYNCROS dealer or call SCOTT USA’s customer service at 1-800-292-5874 FREE during our normal business hours: 8AM-5PM Monday through Friday (MST) to make inquiries about this limited warranty and return procedures, and to obtain a return authorization number, which is required to process a return. All returned Product must be accompanied by proof of purchase (receipt) from an authorized SCOTT USA / SYNCROS dealer or this limited warranty will not apply. In case of replacement or refund, returned Product becomes the property of SCOTT USA.

How do state laws affect your rights under this limited warranty? This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Recommendation:  SCOTT USA strongly recommends you to use only authorized SCOTT USA / SYNCROS dealers for maintenance services and repairs. While necessary maintenance or repairs on your Product can be performed by any company, we recommend that you use only authorized SCOTT USA / SYNCROS dealers, as improper or incorrectly performed maintenance or repairs voids the two year limited warranty set forth above. Costs for maintenance service have to be borne by the consumer.

1.2   Can the warranty terms be transferred to a second buyer?

The warranty conditions expire if a product is resold by the original customer.

1.3   What is the status of my warranty claim?

We keep your SYNCROS dealer informed on the progress of your warranty claim. Please contact your SYNCROS dealer for further information.

1.4   What is the warranty policy for all other SCOTT products than bikes?

Warranty policy is defined according to the specific legal regulations of your country. For products purchased in the USA, please follow the link for more information.

2   PRODUCTS

2.1   Do you have an online catalog?

We do not have a digital version of our online catalog. You can find all of our products directly here.

2.2   Do you have a printed SYNCROS catalog?

We do not have a printed version of our online catalog.

3   OTHER

3.1   Can I get spare parts from SYNCROS?

Yes, SYNCROS offers a broad range of spare parts. Please contact your local SYNCROS dealer or the national distributor in case your dealer is unable to help.

3.2   How can I become sponsored by SYNCROS?

All professional sponsorship negotiations are finalized before August 31st of every year. Grassroots sponsorships are offered by authorized SYNCROS dealers only; please ask your local SYNCROS shop for more information. Please Note: we will no longer be accepting mail or emailed resumes.

3.3   How can I get stickers from SYNCROS?

To receive SYNCROS stickers, send an envelope including a return stamp to your national distributor. Please include a short note, explaining your request.

3.4   How can I find a SYNCROS dealer worldwide?

With the dealer locator on our website you can easily find a SYNCROS dealer in your region. Go to dealer locator.

3.5   I'd like to become a SYNCROS Dealer. How do I proceed?

Please send your request to the national distributor. Contact details here.

3.6   How can I contact a SYNCROS distributor?

Please find the distributor listing here.

3.7   How can I contact SYNCROS headquarters?

To contact us please click here.

3.8   I want to work for SYNCROS, how do I proceed?

As part of the SCOTT Sports group, we invite you to go to the SCOTT’s careers page to see all job openings.

3.9   What is the privacy policy of syncros.com?

Please find the privacy policy here.

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