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Warranty

All Countries except USA

According to the specific legal regulations of your country.

USA

SCOTT USA INC. limited two-year warranty.
This limited warranty covers defects in materials and workmanship on SYNCROS branded products sold by SCOTT USA or an authorized SCOTT USA / SYNCROS dealer (“Product”).

How long does coverage last?

This limited warranty lasts for two years from the date of purchase of the Product and is limited to the first purchaser of the Product. Transfer of the Product from the first purchaser to another person terminates this limited warranty. Any warranties implied by law are limited in duration to two years from the date of purchase of the Product and are limited to the first purchaser of the Product. Some states do not allow limitations on how long an implied warranty lasts, so the foregoing limitation may not apply to you. Repaired or replaced Products are covered for the remainder of the original warranty period and subject to the conditions outlined in the original warranty.

What will SCOTT USA do?

SCOTT USA will replace or repair any defective Product, or will refund your purchase price (as evidenced by your tendered receipt of purchase of the Product), at SCOTT USA’s option. You must pay charges in connection with replacement of any non-defective parts. In such a case, you will be alerted to the advisability of replacing non-defective parts, so you can pre-authorize the costs.

What does this limited warranty not cover?

This limited warranty does not cover products used in rental operations. This limited warranty does not cover any defect caused by “wear and tear”, improper handling, abuse, misuse, an act of God, non-compliance with recommended maintenance and care procedures, improper or incorrectly performed maintenance or repairs performed by someone other than an authorized SCOTT USA / SYNCROS dealer, and alteration of the Product. All Products come with a hangtag; please carefully follow the care instructions located there or affixed elsewhere to the Product. Consequential and incidental damages are not recoverable under this limited warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. To the extent permitted by law, this limited warranty is exclusive and in lieu of all other warranties; any and all other warranty is excluded.

How do you make a claim under this limited warranty?

To make a claim under this limited warranty, you must notify SCOTT USA of the claimed defect within the warranty period and timely return the Product to SCOTT USA at your expense for inspection. Please contact your authorized SCOTT USA / SYNCROS dealer or call SCOTT USA’s customer service at 1-800-292-5874 FREE during our normal business hours: 8AM-5PM Monday through Friday (MST) to make inquiries about this limited warranty and return procedures, and to obtain a return authorization number, which is required to process a return. All returned Product must be accompanied by proof of purchase (receipt) from an authorized SCOTT USA / SYNCROS dealer or this limited warranty will not apply. In case of replacement or refund, returned Product becomes the property of SCOTT USA.

How do state laws affect your rights under this limited warranty?

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Recommendation: SCOTT USA strongly recommends you to use only authorized SCOTT USA / SYNCROS dealers for maintenance services and repairs. While necessary maintenance or repairs on your Product can be performed by any company, we recommend that you use only authorized SCOTT USA / SYNCROS dealers, as improper or incorrectly performed maintenance or repairs voids the two-year limited warranty set forth above. Costs for maintenance service have to be borne by the consumer.

Can the warranty terms be transferred to a second buyer?

The warranty conditions expire if a product is resold by the original customer.

What is the status of my warranty claim?

We keep your SYNCROS dealer informed on the progress of your warranty claim. Please contact your SYNCROS dealer for further information.